Feedback-Pulse360Pro — CX Platform
Collect. Analyze.
Act on Feedback.
Every organization collects feedback. Feedback-Pulse360Pro captures it from every channel, analyzes sentiment with AI, and delivers actionable recommendations — so your team can act before customers leave.
Why Customer Feedback Falls Flat
Every organization collects feedback. The problem is that it sits in disconnected surveys, support tickets, and social channels — with no unified view of customer sentiment.
Scattered Feedback Channels
Customer voices are trapped in surveys, emails, social media, app reviews, and support tickets. No single view of what customers actually feel.
Data Without Actionable Insights
Teams collect mountains of feedback data but lack AI-powered analysis to surface what matters — leading to delayed responses and missed opportunities.
Reactive Instead of Proactive
Without real-time sentiment tracking, teams only discover CX issues after churn happens — when it is already too late to retain the customer.
One Platform for Complete Customer Intelligence
Feedback-Pulse360Pro captures feedback from every channel, analyzes sentiment with AI, and delivers actionable recommendations — so your team can act before customers leave.
Omni-channel Collection
Capture feedback from websites, apps, social media, email, SMS, and support — all unified in one stream.
AI Sentiment Analysis
Real-time emotion detection and satisfaction scoring to understand the feeling behind every response.
NPS & CSAT Tracking
Automated Net Promoter Score and satisfaction surveys with trend analysis and benchmarking over time.
AI Recommendations
Concrete, data-driven suggestions to improve customer experience based on feedback patterns and trends.
What Feedback-Pulse360Pro Delivers
Multi-Channel Feedback Engine
Capture customer voices from every touchpoint — websites, apps, social media, email, SMS, and in-person interactions.
- Omni-channel unified inbox
- Custom branded surveys
- Real-time feedback streaming
AI-Powered Sentiment Analysis
Deep learning models analyze emotion, intent, and satisfaction behind every response — in real time.
- Emotion and intent detection
- Trend and anomaly spotting
- Automated alert triggers
NPS & CSAT Intelligence
Track Net Promoter Score and satisfaction metrics with automated surveys, benchmarks, and longitudinal analysis.
- Automated NPS survey campaigns
- Segment-level CSAT tracking
- Historical trend dashboards
Actionable Recommendations
Turn raw feedback into concrete improvement steps with AI-generated suggestions prioritized by business impact.
- Impact-prioritized action items
- Team-specific improvement plans
- ROI-linked CX metrics
Questions? Answers.
What is Haivisoft Feedback-Pulse360Pro?
Feedback-Pulse360Pro is an AI-powered customer experience platform that collects feedback from multiple channels, analyzes sentiment in real time, and delivers actionable recommendations to improve customer satisfaction and retention.
Which feedback channels does Feedback-Pulse360Pro support?
The platform supports email, SMS, WhatsApp, web widgets, in-app prompts, social media, QR codes, and support ticket integrations — providing a complete omni-channel feedback collection system.
How does the AI sentiment analysis work?
Feedback-Pulse360Pro uses deep learning models to detect emotion, intent, and satisfaction behind every customer response in real time — automatically surfacing trends, anomalies, and areas that need attention.
Can I track NPS and CSAT scores over time?
Yes. The platform automates NPS and CSAT survey campaigns, tracks scores at segment level, and provides historical trend dashboards with benchmarking against industry standards.
Does Feedback-Pulse360Pro integrate with existing tools?
Yes. Feedback-Pulse360Pro connects with CRM, helpdesk, marketing automation, and data warehouse systems through pre-built integrations and APIs.
Your Customers Are Talking. Are You Listening?
Start transforming customer feedback into actionable insights that drive growth and loyalty.