1. Acceptance of these terms
These terms are an agreement between you and Haivisoft Technologies Private Limited ("the Company", "we", "us"). By visiting https://haivisoft.ai, creating an account, downloading or using our Android, iOS or Windows apps (the "Apps"), enrolling in a program, or using our software products, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use our services. A separate written agreement, such as an enterprise order form or an enrolment agreement, applies in addition to these terms and prevails if they conflict.
2. Our services
We provide:
- Software products delivered as a service on the web and through Apps, including KnowledgeBase, NGO Trust, Event360Pro, CloudHR360Pro, Hospital-Bridge365Pro, Feedback-Pulse360Pro and Deliver-Hub360Pro;
- Learning programs such as AI Academy and PAP-Compass360Pro; and
- Engineering, consulting and related services under separate agreements.
Features, prices and availability may change as our products develop. We may add, change or retire features, and we give reasonable notice where a change materially affects paying customers.
3. Eligibility and your account
- You must be at least 18 years old, or use the service under the supervision and consent of a parent or guardian, or through a school, institute or employer that has that authority.
- Give accurate information and keep it up to date.
- Keep your password and device secure. You are responsible for activity under your account.
- Tell us promptly if you suspect unauthorised use.
If you use our services for an organisation, you confirm you have authority to bind it to these terms. You can delete your account at any time, as described in the account and data deletion page.
4. Mobile and desktop apps
We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the Apps on devices you own or control, for the purposes they are designed for. You may not copy, modify, reverse-engineer, rent, resell or distribute the Apps, or use them to build a competing service, except as the law permits.
Apps may update automatically or require updates to keep working. Older versions or unsupported operating systems may stop working. Some features, such as location tracking, notifications and camera upload, work only if you grant the permission on your device.
You must also follow the terms of any third-party services you use with the Apps, such as your mobile data provider and the store you downloaded the App from.
5. Additional terms for Apple devices
If you download the App from the Apple App Store, these additional terms apply, and they prevail over the rest of these terms if they conflict.
- Acknowledgement. These terms are between you and the Company only, not Apple. We, not Apple, are solely responsible for the App and its content.
- Scope of licence. The licence is limited to use of the App on Apple-branded products that you own or control and as permitted by the Usage Rules in the Apple Media Services Terms.
- Maintenance and support. We are solely responsible for providing maintenance and support. Apple has no obligation to provide any maintenance or support for the App. You can reach us through the contact details below.
- Warranty. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the App. Any other claim, loss or cost attributable to a failure to conform to a warranty is our responsibility.
- Product claims. We, not Apple, are responsible for addressing any claims relating to the App or your possession or use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection, privacy or similar claims.
- Intellectual property. If a third party claims that the App or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
- Legal compliance. You represent and warrant that you are not located in a country that is subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
- Developer contact. Haivisoft Technologies Private Limited, Prestige Tech Park, Platina 2, 11th Floor, Outer Ring Road, Bengaluru, Karnataka 560103, India, contact@haivisoft.ai, +91-9900254314. Send questions, complaints or claims about the App here.
- Third-party terms. You must comply with applicable third-party terms, such as your wireless data service agreement, when using the App.
- Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms. When you accept them, Apple has the right, and is deemed to have accepted the right, to enforce these terms against you.
6. Additional terms for Google Play and Microsoft Store
Google Play
If you download the App from Google Play, you must also comply with the Google Play Terms of Service. Google is not a party to these terms and is not responsible for the App, its support or your claims relating to it. Purchases and subscriptions made through Google Play are billed, managed and refunded by Google Play under its rules.
Microsoft Store
If you download the App from the Microsoft Store, you must also comply with the Microsoft Store terms and the Microsoft Services Agreement. Microsoft is not a party to these terms and is not responsible for the App or for support or claims relating to it. If you sign in to our products with a Microsoft account or a work or school account, Microsoft handles that sign-in under its own terms.
7. Fees, subscriptions and taxes
Paid products and programs are charged at the price shown or agreed in your order. Before you pay, we show the price, the billing period and what is included. Prices exclude applicable taxes, including GST, unless stated otherwise.
- Subscriptions renew automatically for the same period at the then-current price until you cancel. You can cancel at any time before the renewal date to avoid the next charge, and you keep access until the end of the paid period.
- Purchases made through the Apple App Store, Google Play or the Microsoft Store are billed by that store. Manage or cancel them in your store account settings under Subscriptions.
- Payments made outside the stores are processed by third-party payment providers. We do not store your full card details.
- If a payment fails, we may suspend access until it is resolved.
8. Refunds and cancellation
Refund terms depend on what you purchased and are stated at the time of purchase or in your agreement. As a general guide:
- Software subscriptions can be cancelled at any time. Fees already paid for the current period are non-refundable unless the law or your agreement says otherwise.
- Training programs: registration and course fees are governed by your enrolment agreement, including any cancellation window before the program starts.
- Pay-after-placement programs such as PAP-Compass360Pro: the registration fee, the deferred fee, the eligibility conditions and the payment schedule are set out in your enrolment agreement.
- Store purchases: refunds are handled by Apple, Google or Microsoft under their policies. Please request them from the store.
9. Learners and training programs
- You must meet the attendance, assignment and assessment requirements stated for your program to be eligible for a certificate or placement support.
- Certificates are issued for completed programs and can be verified with us. They are not a degree or an accredited qualification unless stated.
- Placement support covers training, interview preparation, referrals and employer introductions. We do not guarantee a job, a particular role or salary, and the hiring decision always belongs to the employer.
- Course materials, recordings and assignments are for your personal learning only and must not be shared, resold or published.
- Sharing your login, cheating in assessments, or misrepresenting your skills or identity can lead to removal from the program without refund.
10. Acceptable use, content and reporting
You agree not to:
- Break the law, infringe others' rights, or upload unlawful, harmful, hateful, sexually explicit or misleading content;
- Try to access accounts, data or systems you are not authorised to use, or interfere with the security or performance of our services;
- Use bots, scrapers or automated means to extract data, except as we allow in writing;
- Send spam or abusive messages, or harass delivery partners, learners, staff or other users;
- Misuse delivery or location features, for example by sharing false locations or sending prohibited, dangerous or illegal items; or
- Upload malware or attempt to disable or circumvent security or licence controls.
Where our products let users post or share content, such as feedback, messages or uploads, you can report content or a user that breaks these rules by contacting us. We review reports promptly, and we may remove content and suspend or end the accounts responsible.
11. Your content and data
You keep ownership of the content and data you or your organisation put into our services ("Your Content"). You give us a licence to host, process and display it only as needed to provide and support the services. You are responsible for having the right to use Your Content and for complying with the laws that apply to it.
Where we process personal data for a customer, the customer is responsible for lawful use, and our data processing terms and our Privacy Policy apply.
12. Intellectual property
The website, Apps, software, designs, text, logos, and the names Haivisoft, KnowledgeBase, NGO Trust, Event360Pro, CloudHR360Pro, Hospital-Bridge365Pro, Feedback-Pulse360Pro, PAP-Compass360Pro and Deliver-Hub360Pro belong to Haivisoft Technologies Private Limited or its licensors and are protected by intellectual property laws. These terms give you no ownership of them. If you send us feedback, we may use it without obligation to you. Third-party names and logos, such as Apple, Google, Microsoft and WhatsApp, belong to their owners.
13. Third-party services and AI
Our services may connect to third-party services such as payment providers, maps, messaging platforms, cloud providers and app stores. We do not control them and are not responsible for their content or availability. Your use of them is subject to their terms.
Some features use artificial intelligence. AI output may be inaccurate or incomplete, so please review it before you rely on it, and do not use it as your only basis for legal, medical, financial or safety decisions.
14. Disclaimers
Our services are provided "as is" and "as available". To the extent the law allows, we do not promise that they will be uninterrupted, error-free or fit for a particular purpose. Compliance tools, such as those for NABH, FCRA, 80G, GST and payroll, support your processes but do not replace professional or legal advice. Delivery times and ETAs are estimates and depend on traffic, weather and other factors.
15. Limitation of liability
To the extent the law allows, Haivisoft Technologies Private Limited is not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill, arising from your use of the services. Our total liability for any claim is limited to the amount you paid us for the relevant service in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
16. Indemnity
You agree to compensate Haivisoft Technologies Private Limited for losses and claims made by a third party that arise from your breach of these terms, your unlawful use of the services, or Your Content infringing the rights of others.
17. Suspension and termination
You may stop using the services at any time and can delete your account in the App or through our deletion page. We may suspend or end your access if you break these terms, if your payment fails, or if required by law. After termination, sections that by their nature should continue, such as ownership, disclaimers, liability and governing law, remain in effect. Please export what you need before deleting your account, because deletion is permanent.
18. Governing law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If that fails, the courts in Bengaluru, Karnataka have exclusive jurisdiction, unless your agreement provides for arbitration or consumer law gives you rights to bring a claim elsewhere.
19. Changes to these terms
We may update these terms. We will update the date above and, for material changes, give notice through the website, the App or email. Continuing to use the services after a change means you accept the updated terms.
20. Contact us
Questions about these terms? Email contact@haivisoft.ai, call +91-9900254314, or write to Haivisoft Technologies Private Limited, Prestige Tech Park, Platina 2, 11th Floor, Outer Ring Road, Bengaluru, Karnataka 560103, India.